Why Can't I Figure It Out?!?!
Don't worry you aren't alone. Everyone has subjects they are great at and subjects they aren't. For 99% of the world it's most definitely NOT technology. It's all a matter of what you deal with every day. We work on literally thousands of computers, devices, and systems a year. We spend our days troubleshooting all manner of tech issues, so we get to see things most people would never run into and can often solve very complex problems simply because we've seen it before.
That being said, you really wouldn't want us to perform surgery, design a bridge, write up a mortgage, or defend you in court. Trust us! The reverse is true when it comes to technology. Our goal is to make life easier and relieve frustration while also giving you answers in plain English.
If you're curious about how something works don't hesitate to ask!