Jobs

Life on the road, traveling to 3-4 appointments a day isn't easy, but the first time a customer thanks you with a batch of cookies, you "get it." When it comes to job satisfaction, there are very few positions in the modern world that offer this much positive and enthusiastic customer feedback. If you do a great job of taking care of your customers, they'll definitely let you know!

The new definition of Geek

GEEK n. 1. A person with exceptional knowledge about a particular subject, usually of a scientific, mathematic, or technological nature. 2. An enthusiast who is generally recognized as an expert in his or her field or hobby.

The term Geek, once derogatory, has been triumphantly redefined by self-proclaimed "geeks" in every field who share the unique personality trait of "eating, sleeping, and breathing" their chosen vocation. The new definition of geek is most clearly evident in the ranks of computer professionals who proudly bear the "geek" label on everything from hats and shirts to corporate monikers and even license plates. Pervasive use of the term "geek" to mean "expert" can now be observed in countless and diverse fields including automotive geeks, movie geeks, food geeks, sports geeks, even bowling geeks (no really! Who would have thought??), and so on... welcome to the new geek sensibility!

Would you like to work for a unique company that celebrates your geekiness? Would you like to earn your living or make some extra income doing what you love to do? Then consider joining up with Geek Housecalls! From our call center in Burlington Massachusetts, we dispatch our geeks right into their own neighborhoods all over eastern Massachusetts, Rhode Island and southern New Hampshire. That means there's no need for a long commute through heavy traffic into the office every day. Wherever you live, that's where we need you!

At Geek Housecalls we are constantly looking for and hiring cream-of-the-crop geeks to provide world-class service to our growing base of residential and small business customers. And if you're not a geek? Keep an eye on the listings below for office and telephone agent/dispatch positions that regularly open up in our Burlington MA location.

The first screening criteria in our hiring process is an evaluation of your ability to communicate clearly and professionally in writing (hint: spelling and grammar count!) as well as your ability to follow instructions. If you think you're ready for Geek Housecalls, here are the first instructions to follow:

• Send us an email to HR.WEBGEEKHOUSECALLS.COM
• Attach your resume as a PDF or DOC file with a filename of: <firstname-lastname.ext>
• In the body of the email, write the following (feel free to cut and paste this list right into your email and then fill in a response per item):
  • a summary of relevant skills and experience
  • your current employment status (and location if employed)
  • your current hourly rate for computer service work ($$ amount is required, defining a range for different kinds of work is okay, but do not just put "negotiable")
  • the days and/or hours that you would be available
  • the geographical area you would be willing to cover assuming you won't be paid for mileage or drive time
  • the model, year, and mileage of your current vehicle

For candidates who provide all of the requested information, your credentials move on to review by the hiring manager where some will be selected and emailed a full application and detailed skills matrix to be completed and returned. If selected for an Interview, you will be invited to our Burlington headquarters where you will be asked to complete a face-to-face interactive evaluation that explores your direct knowledge of and experience with various aspects of computer, networking, and gadget technologies. You may also be presented with "broken" computer equipment and asked to diagnose and/or repair as part of your evaluation.

Geek candidates take note! As a policy, all full time geek candidates must first prove themselves as either part-time employees or subcontractors before being considered for promotion to a full-time position.

Part-time geeks and subcontractors are paid for billable time only. Travel time and expenses are not reimbursed except for parking expenses as required for city customers.

Full-time geeks are paid a salary that covers full workdays and are provided a fleet card that covers gas and certain vehicle expenses. Depending on location and market exposure, some geeks may also be provided with a Geekster.

All geeks are measured and rewarded according to responsiveness, scheduling flexibility, time management skills, billable value, and customer satisfaction.

INTERVIEW ALERT: We are currently interviewing on a weekly basis. Get your resume in now for quick consideration!

Technical and Field Positions

We are currently looking for the following top-notch geeks to assist our customers in all parts of our service area including eastern Massachusetts, all of Rhode Island, and southern New Hampshire:

• "Geek Officecalls Geeks" This specialist position requires competence to address hardware, software, and networking issues in all flavors of windows and on any variety of windows compatible hardware platforms including servers, PDAs, desktop and laptop units. In addition to general troubleshooting and networking skills, Officecalls Geeks must be fluent and hands-on with one or more of the following technologies: MS-Server 2003, MS-Exchange Server, Active Directory, Hardware Firewalls and routing, enterprise-level security and antivirus, VPN, Blackberry. Geek Officecalls Geeks are expected to work closely with business customers not only to solve issues, but also to provide overall technology assessment and planning, working with customers to develop an ongoing vision for technology management in the customer's business. This is a field position, reliable transportation is a must. Click here for application instructions.

• "Mac Geeks" Geeks in this generalist position must be competent to address hardware, software, and networking issues in all flavors and vintages of Macs including desktops and laptops! Cross-over geeks with solid hands-on Microsoft Windows experience a big plus. This is a field position, reliable transportation is a must. Click here for application instructions.

• "Windows Geeks" Geeks in this generalist position must be competent to address hardware, software, and networking issues in all flavors of windows and on any variety of windows compatible hardware platforms including desktop and laptop units. Cross-over geeks with solid hands-on MAC experience a big plus. This is a field position, reliable transportation is a must. Click here for application instructions.

• "Wiring Geeks" For this specialization, you need your own tools and prior hands-on experience installing CAT5 network cabling in both commercial (dropped ceiling, open walls) and residential (various construction, primarily existing homes) structures. Must have working knowledge of CAT5 cabling standards and experience with RJ45 crimping including straight-through and crossover, and Type 110 punchdown. Experience and tools for Type 66 punchdown and RJ11 telephone wiring and CATV wiring a plus. This is a field position, reliable transportation is a must. Click here for application instructions.

Important disclosure: At Geek Housecalls our geeks are welcomed into the private homes and offices of our customers. We take our customer's privacy, safety, and security very seriously and as a policy, retain the services of an independent third party to perform criminal background checks and random drug testing on geek candidates prior to assignment.

Geek Housecalls offers a Blue Cross Blue Shield medical plan as well as free access to an online training program and membership to Planet Fitness in Burlington.

Administrative and Office Support Positions

We are currently looking for the following motivated and friendly office staff for our Burlington call center:

• "Call Center Operator/Dispatcher" This is an entry-level non-technical position in our Burlington call center. You bring us your ability to handle multiple simultaneous telephone and computer tasks at once, a clear and pleasant telephone speaking voice, a sense of organization, and a bright can-do attitude, and we will train you to be the best at this job!! Duties include taking live calls from customers, and scheduling calls and followup appointments with field geeks; working with field geeks to optimize daily calendars; filing daily reports, and other general office tasks as assigned.

  This position may require flexibility to work evening and/or weekend hours.

  How to apply for office and administrative positions:
  (These instructions are for office and admin positions only. Geek candidates should click here to apply.)

  Interested candidates should send a cover letter or resume with desired hourly rate to:

  hr.webgeekhousecalls.com
  

Geek Housecalls offers a Blue Cross Blue Shield medical plan as well as free access to an online training program and membership to Planet Fitness in Burlington.

Are you Geek Housecalls Material?

- Andy